Why It’s Survival Of The Fittest As AI Revolutionises Business

This article was written by Matt Manners, CEO & Founder at Inspiring Workplaces, and published in The Scotsman. 

Whether you like it or not, Artificial Intelligence (AI) is here and it’s reshaping the way businesses operate, compete, and survive.

In the past year alone, AI has gone from being the stuff of Silicon Valley slide decks to the thing that can influence so many business touchpoints. It quietly powers your customer service chat, writes your junior staff’s first drafts, analyses data your managers can’t be bothered with and even gives your solicitors and accountants a run for their money. This can’t be mistaken for a technological sideshow, it’s a seismic revolution that will not turn back.

But here’s the ugly truth: most companies are catastrophically underprepared for what’s happening. Not because they don’t have the software or they can’t afford the investment but because their people, the very employees who will have to live with, work with and adapt to this technology, aren’t being made ready for it. And that, bluntly, is a scandal of leadership.

We’ve been here before with every big technological leap in history such as: the printing press, the steam engine, the computer and the internet which each left a trail of winners and losers. The winners were never just the ones who had the shiny tools. They were the ones who had a workforce and a culture ready to embrace the change. They communicated, experimented, trained, learned and adapted, all while they kept their nerve. Meanwhile the losers? They clung to the old ways and resisted innovation and change until the world passed them by.

Right now, AI is exposing exactly the same fault line.

Business leaders should ask themselves this, how many of your people genuinely believe AI is an opportunity rather than a threat? How many are confident they can learn new skills, adapt to new workflows and rethink how they do their jobs? And perhaps most damning of all, how many feel you, their leaders, are actually preparing them for the tidal wave that’s crashing through the workplace?

Read this article in full here: Why it’s survival of the fittest as AI revolutionises business