When Empathy Isn’t Enough: Braver Workplace Decisions | Shola Kaye

This talk is part of our annual Summer Series ’26: A week of an hour-long daily keynotes.

In her talk, Shola Kaye, international keynote speaker, author and empathy and communication thought leader, explores why empathy alone is not enough to navigate today’s complex workplace challenges. While emotional intelligence helps us build trust and understand others, it doesn’t always lead to confident decisions or meaningful action. Blending practical communication strategies with decision-making frameworks, Shola equips leaders with the tools to navigate difficult conversations, make better decisions under pressure and lead with both compassion and courage.

Viewers will gain practical tools to balance empathy with decisive action, helping them strengthen trust, communicate with confidence and make better workplace decisions.

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