Expectations vs Reality: How AI Can Ease Workforce Tensions

Helen Marshall, Chief Learning Officer at Thrive, looks at the evolving world of workplace technology in her PeopleFirst Summit ’25 session. In “Expectations vs Reality,” Helen argues that most platforms haven’t caught up with the realities of hybrid work, rapid change and AI. She shares a blueprint for a connected ecosystem where technology supports — rather than fragments — culture, communication and growth. With practical insights into how AI can ease tensions and integrate seamlessly into human-led systems, Helen envisions a workplace where every interaction strengthens connection and purpose. For organisations struggling with disjointed platforms, this talk provides clarity on how to move toward integration and inspiration. Watch on-demand to see how AI can become an advantage rather than an obstacle.