TTEC demonstrates a strong commitment to employee experience and multiculturalism, with several forward-looking practices that resonate with the expectations of the new generation. Initiatives such as the GOAT application, mandatory Hiring Manager certification, partnerships with over 6,000 gyms, and the focus on understanding employees’ needs clearly stand out as impactful practices.

Great approach. Very elaborated and there’s a lot going on. It’s great to see examples that explicitly link to business strategy and external customers.