ResultsCX

ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 130+ global brands, including Fortune 100 and FTSE 250 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries globally. Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 24,000+ colleagues and 23 engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers.

Organisation size: Enterprise (5000+)
Sector: Business to Business
Website: www.resultscx.com

2026 Accolades

Submission highlights

This year’s strongest elements as indicated by our independent judges.

Culture & Purpose
Leadership
Inclusion & Belonging

Comment from the judges

ResultsCX presents a well-structured and operationally mature people strategy with strong quantitative backing. Clear year-over-year reductions in attrition across Honduras and Mexico represent meaningful progress in a high-turnover industry. Sustained eNPS improvement and positive movement across five of six sentiment categories indicate that engagement efforts are generating measurable impact. High favorability scores in dignity, respect, inclusion, and confidence in the work environment reinforce cultural stability.
Comment from the judges

ResultsCX has spelt out its purpose and mission clearly and has undertaken multiple streams of actions / programs to deliver the desired roadmap. The number of ongoing programs and initiatives is very impressive!