NHS Business Services Authority

The NHS Business Services Authority is an Arm’s Length Body of the Department of Health and Social Care, responsible for providing platforms and delivering services that support the priorities of the NHS, Government and local health economies. Over £100 billion of NHS spend flows through our systems annually.

Our purpose is to deliver business service excellence to the NHS to help people live longer, healthier lives. Our vision is to be the provider of national, at scale business services for the health and social care system, transforming and delivering these services to maximise efficiency and meet customer expectations.

Sector: Public Sector
Website: https://www.nhsbsa.nhs.uk/

2025 Accolades

2024 Accolades

Submission highlights

This year’s strongest elements as indicated by our independent judges.

Culture & Purpose
Inclusion
Wellbeing

Comment from the judges

This entry shows how the organisation balances its critical public service role with a genuine commitment to employee experience. Their clear purpose of supporting the NHS “to help people live longer, healthier lives” provides meaningful context for employees’ daily work.
Comment from the judges

There is so much I love about this entry. The range of initiatives in place are impressive (with more listed in the supporting docs than in the entry itself), it is very evident how important the people, culture, environment and wellbeing really are to the business and belonging. Equally at all levels, engaging not just the leadership and CEO but all levels in the organisation.
Comment from the judges

Loved the Shadow Board concept and how that supports the main board in understanding the actual issues being faced in the organisation. And great to see examples of bottom-up listening and examples of actions taken as a result.