Intelcia

The Intelcia adventure was born from the audacity of a handful of visionaries to transform a contact center based in Morocco into a world leader in outsourcing. All while having a real and positive impact on customers, employees and the entire ecosystem.

With a strike force of 40,000 talents in Africa, Europe and America, Intelcia has been supporting companies for 25 years in the outsourcing of their operations by combining talents, technologies and processes to offer a tailor-made service and skills that meet international standards.

Organisation size: Enterprise (5000+)
Sector: Telecommunications
Website: www.intelcia.com

2025 Accolades

Submission highlights

This year’s strongest elements as indicated by our independent judges.

Culture & Purpose
Inclusion & Belonging

Comment from the judges

A great entry that speaks about impressive commitment, well done! I particularly enjoyed the efforts towards healthy cooking and mindfulness practices, it did read like going the extra mile when it comes to employee experience – and you actually gave me some great ideas to spark conversations with my HR colleagues!
Comment from the judges

Impressed by your history and approach. It is comprehensive and full of ambition. It shows how committed Intelcia is to invest in people across the countries your are active in. I see some impressive numbers that illustrate this.
Comment from the judges

Intelcia has built an inspiring workplace culture that blends purpose, leadership, and innovation. The structured leadership model, strong employee voice initiatives, and comprehensive wellbeing programs create a truly engaging environment. The internal promotion rate, flexible work policies, and commitment to DEI demonstrate a genuine investment in people.