Genting Casinos’ description of their employees is rooted in inspiration – the organisation speaks proudly about its people and how they are inspiring them to grow, innovate and succeed. Judges liked the focus on communication and listening and how it’s beyond process, but a foundation of trust and engagement across the business.

“Our goal is simple yet powerful, every voice is heard, every talent is nurtured, and diversity drives innovation” is inspiring! Other detail such as understanding the pressures of shifts work and the mental pressure the job can bring, through to ensuring everyone is considered, printing the newsletters and ensuring some days are family days. Oh, and presenteeism is such a brilliant thing.

This entry was a really great read. Building employee experience in a national hospitality brand is tough, and it’s clear that Genting Casinos is covering many initiatives to ensure people are having a great time, feeling rewarded and adding values to the organisation. And the results such as the length of service is the result of that. Well done.

Genting demonstrates a strong focus on the employee experience. The empathy displayed for the specific conditions employees face working in the sector, and the steps Genting has taken to support their wellbeing and experience, is great to see. Genting is using a good range of channels and means to connect with its employees.