ENTOUCH is a small company with a big heart, and that authenticity carries the submission. The environmental impact metrics give the purpose section a specificity that larger organizations struggle to match, and practices like the Freddy Awards, CEO quarterly lunches, and “teach the teacher” model reflect a leadership team that genuinely knows its people. The standout achievement is the onboarding improvement — cutting Customer Support ramp time from 9 months to 2 months — which demonstrates real EX design thinking rather than aspiration.

This organization demonstrates a strong commitment to employee wellbeing and long-term workforce stability, reflected in its impressive 90% retention rate. The company appears to place thoughtful emphasis on supporting employees throughout the lifecycle, particularly through structured onboarding for key roles and initiatives that prioritize employee wellbeing. These efforts suggest a clear recognition that early integration and ongoing support are critical to engagement and retention.

I really enjoyed reading this entry. I especially appreciated how clear and simple ENTOUCH’s purpose is, and how they have been so intentional in weaving that purpose through everything they do. Similarly, the ENTOUCH team has done an excellent job operationalizing their core values. Other highlights included their intentionality around leadership promotions and recognizing different kinds of employee contributions through the FREDDY awards. The care they take for their employee’s overall well-being and professional growth is also apparent.

ENTOUCH provides solid responses to the survey questions and demonstrates strong commitment and initiatives toward creating a positive employee experience. Well done.