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Date posted: 16th February 2022

16th February 2022

Case Study: Bank of America – The power within – Improving the employee and customer experience

Case Study: Bank of America – The power within – Improving the employee and customer experience

This case study is part of a series of winning 2021 Inspiring Workplaces Awards submissions that we will be publishing in the run up to the 2022 Inspiring Workplaces Awards deadline.

Read on to find out why Bank of America was named a gold winner for Inspiring Experience.

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You have tens of thousands of teammates participating in your organizations onboarding, professional development and education organisation, The Academy, every year, each providing rich insight into their learning experience. 

How do you ensure that you are maximising the reach of employee insights and utilising the data effectively to create meaningful change and continuous development?

Read on to discover how The Academy at Bank of America’s leveraged surveys over multiple touch-points to understand the teammate experience and create a dynamic ‘closed loop’ system that has become pivotal in improving the employee and customer experience – with subsequent data providing a clear correlation between Academy experience and the customer experience.

Case Study: Bank of America – The power within – Improving the employee and customer experience

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