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Date posted: 16th February 2021

16th February 2021

Stories from an Inspiring Leader – Amy Shaw

Stories from an Inspiring Leader – Amy Shaw

Amy Shaw, US Director Call Center Operations, ReceptionHQ

Amy has a passion for people which makes her a well versed and very experienced leader with an emphasis on relationship management. Amy recognizes the importance of human engagement, human communication and human development. Throughout 2020 many of our employees were personally impacted by the pandemic. Our US location was able avoid a reduction in workforce throughout 2020. We were able to meet the needs of individual employees to help maintain a healthy work life balance during these unprecedented times. These efforts included moving to complete remote workforce, modified schedules, offering paid time-off for sick employees or for employees with children affected by school closures and remote learning. Amy has shown great compassion for her employees while providing solutions that benefit the business and our employees.

In the face of continual change and uncertainty, Amy stands up for what she believes is the best for our company, our people, and our clients. She is not afraid to share her opinion and ensures everyone is informed of the impact on a decision we may have to make. She acknowledges our weaknesses and points out our strengths. Her boldness inspires her team and energizes her colleagues.

Amy inspires everyone around with her amazing energy. She is optimistic, positive and driven. She fosters a culture of engagement and cohesion amongst her team, creating an environment where each individual can thrive. Her energy invigorates you to be the best version of yourself.


“Amy, Thank you so much for all the support and encouragement that you always provide, not only myself but for our team. You are our biggest support system and I am so happy to have someone like you around to hype us up or give us guidance when needed! You are always so positive and always look on the bright side of things! I just wanted you to know that I appreciate you!”

About Inspiring Leaders

The extract above is taken from the Inspiring Leaders 2020 initiative which recognised exceptional leaders during the Covid-19 pandemic. You can download the full eBook with all the leader stories here.

Inspiring Leaders was created as a vehicle to recognize people who stepped up to help individuals, teams and organizations navigate personal and business challenges, and make a contribution to make their business, their community and the world a better place.

Due to the success of IL 2020, we have brought it back in 2021. We are now open for nominations. For more information about how to enter Inspiring Leaders, dates and fees – click here.