Inspiring Experience

About this category

The single biggest influence on the customer experience is an organisation’s employees. This can be both a positive and negative influence. By driving and improving the employee experience an organisation can transform its CX and overall business performance against its competitors. This category is dedicated to those that by improving the EX have delivered CX and business transformations.

Looking for elements such as:

  • Description (objectives & challenges)
  • Design (intention and strategy)
  • Execution (participation, engagement, innovative approaches)
  • Measurable impact (number)
  • Demonstrated impact (story)

Questions

  • What were your objectives? Please define what the organization was trying to achieve in this period and the challenges (if any) it faced in achieving them. (300-500 words)
  • Please describe your people strategy and programs in relation to this category. Include details about the specific programming, processes, and technology used. (300-500 words)
  • Please describe how employee input and feedback has been used in both the design, execution and improvement of your strategy. Please share specific examples of how this feedback shaped your approach. (300-500 words)
  • How did you measure the impact of your efforts? What measurable impact have you achieved? How has your employee experience measurably improved organizational performance and the people it impacts? Please provide specific details. (300-500 words)
  • Please share up to three stories that illustrate the positive impact your efforts have had on your organization. (300-500 words)

You may submit any supporting materials you wish. Materials such as videos. PDFs, images, PowerPoints

Past Winners